The solutions inherent in artificial intelligence offer opportunities for many innovative developments in many areas of life, including public administration. The Deputy Secretariat of State for IT Development in the Ministry of the Interior realised significant improvements in the administration system meeting citizens in the past few years. We have come to the point where administration tries to “get known” the language of the citizens. The aim is to process the spoken text that can be heard by our ears, and its usability in official matters. And all we need is only a chat robot with artificial intelligence. We asked Károly Hajzer, deputy secretary of state for information technology, about tangible changes that have taken place and how many different areas have been affected by recent developments. The interview was conducted by Lajos Hertelendi, cooperative editor and Zsuzsanna Hornyik, deputy editor-in-chief.